Taxicab Regulation and Urban Residents' Expectations from Policy Makers: a Survey in Eight Cities1
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چکیده
2. Surveys comparing the quality of taxi services across countries are quite common. In France, every year, the “hotels.com” taxi survey makes the headlines of the newspapers when it comes out. Its press release () specifies: “Research was conducted amongst 1,400 travellers from the UK, Ireland, France, Spain, Germany, Norway, Sweden and Denmark in May 2009.” In its last three issues London’s cabs were ranked “best in the world”. The survey respondents also rate cleanliness, driving skill, knowledge of the whereabouts, friendliness, safety and availability.
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مفهوم و اهمیت
Responsiveness formally is defined as "the ability of health system to meet the population's legitimate expectations regarding their interaction with the health system, apart from expectations for improvement in health or wealth" and the population legitimate expectations have been defined in terms of international human rights norms and professional ethics. World Health Organization has con...
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